มาตรฐานของ Accor ใน Novotel Firenze... - โรงแรมโนโวเทล ฟิเรนเซนอร์ดแอโรปอร์โต

Dear leomilaportadera, thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and i would like to inform you that our hotel is plastic free so this is the reason why he/she told you that we do not have, for other type of glasses/cups there is the bar and restaurant under requests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando