อาหารเย็นอันไม่พึงประสงค์อย่างยิ่ง! - Steinbock Hotel Grindelwald

Dear guests from Japan, thank you for your visit to our restaurant. Thank you also for mentioning, that most staff remained professional and kept apologizing to you and your family. We apologizie for the inconvenience caused, we are very sorry, that you had to make such a bad experience in our restaurant. We serve between 400 and 600 persons every day and that for over 20 years. So far, we have never heard, that a guest found a piece of metal in his food. We are really very sorry, that it happened. But yes, there were many people are working, mistakes do unfortunately happen and it was just very unfortunate, that this metal piece found the way into your food and not into the trash. You got the meal free of charge, which is absolutely correct. We also apologize, that you were treated bad by one member of staff. The manager however confirms, that he has never met you. The staff did not refuse to call the manager, the staff was unable to call the manager, because he was not in the restaurant at the time when you were there. Yours sincerely Salvatore Ponzio, co-owner