ประสบการณ์การเข้าพักโรงแรมที่แย่ที่สุดใน... - อินน์เทลโฮเทเลส อัมสเตอร์ดัม เซ็นเตอร์

Dear Zvika,

Thank you for taking the time to share your feedback. We regret that your recent stay with us did not meet your expectations.

Concerning the in-room facilities, we strive to provide a comfortable experience for all our guests, and I apologize for the inconvenience caused by the lack of coffee. We offer tap water that is safe to drink, and our team is usually happy to assist with any additional requests. In this instance, there appears to have been a miscommunication, and we will address this with the team. For future reference, we also have vending machines stocked with snacks and drinks for your convenience.

Regarding the check-out policy, we do adhere to an 11 AM check-out time, with the option to extend for an additional fee, subject to availability. This policy helps us ensure smooth service for all our guests.

I am also sorry to hear about the interaction you had in the lobby after check-out. We strive to create a welcoming environment, and I will follow up to ensure our service is always respectful and professional.

We value your loyalty as a returning guest in Amsterdam and would love the chance to provide you with the high-quality experience you deserve on your next visit. Please don’t hesitate to reach out directly for future bookings.

Kind regards,

Sophie - Guest Relations