Dear guest,

thank you very much for taking the time to describe your impressions regarding your stay in our hotel.

First of all I would like to apologize the lack of information about in-room-internet possibilities in our hotel. In 72 rooms of our 252 rooms we offer free wireless internet connection which can be booked as "Superior" rooms in the internet, while all other 180 rooms offer in room high speed internet via cable without charge.
In all public areas W-LAN is also offered free of charge.

Personally it makes me sad, that your disappointment over the Internet affects your total review of the hotel so negatively.

Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one.

Sincerely,
Christoff Seibert
General Manager
Hotel Mercure Wien Westbahnhof