Dear AnnaT
Thank you very much for taking your time to write the constructive review on TripAdvisor. We are truly appreciated your valuable feedback in order to improve our service in the future. Our guest’s satisfaction is the main objective in our hotel and we are trying hard to meet the customer satisfaction.
We are very sorry to hear that your recent stay at Rajapruek Samui Resort does not meet your expectation.
We have now built the stairs to the beach as you can see in the picture.
During the breakfast time in the morning, we have received other guests complaint for the music as it is disturbed his sleeping so we decide to keep it quiet. We need to find other solution to manage this issue.
Your satisfaction and well-being are of most importance to us and we hope to rectify the situation as soon as possible. Thank you very much for your time.
Best regards,
Wanlaya Thamsuntorn
The Management Team