Quite bad for a 4 stars !! - โรงแรมฮอลิเดย์อินน์ เวนิส เมสเตอ มาเกรา

Dear Cortowinch,

Thank you so much for taking the time to leave us your feedback. As a Priority Club Rewards Platinum member we greatly appreciate your loyalty to our brand and hotel. I am pleased that you have noticed the cleanliness of our rooms. Our hotel is very proud of its level of service, cleanliness and quality of its product. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide service rates that are competitive in the area. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

To better assist you on your next stay, please do not hesitate to approach the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare