ตัวเรือด - โรงแรมฮอลิเดย์อินน์ เวนิส เมสเตอ มาเกรา

Dear Mrs Moult, I regret to read your review on Tripadvisor, as well as on Google. I must confess that I'm a little bit confused. I remember (I was at the Reception) that when you arrived, you went to the room and you said that there were some 'burns' on the floor. I went to check these 'burns' but there wasn't any. We allowed you lo leave the hotel without charging any late cancellation fees just because you seemed to be very uncomfortable to stay with us and we don't want that our guests feel uncomfortable in our hotel. Then I read your review and you speak about 'Bed Bugs'. We run anxiously to check the room because this may be a very serious problem in a Hotel. I guess you know that 'Bed Bugs' don't go away themselves, you have to do intense treatments to get rid of them. Well of course there was no traces of any bed bugs in the room you entered that day. Have a nice and thanks anyway for your review. Stefano Brunello. General Manager