Dear Mr./Mrs.

Thank you for taking the time to inform us about your experience following your stay at our hotel.

On The Program Le Club Accor Hotels you can find all Terms and conditions about elegibility rules; Eligible rates give right to the advantages of the Program.
All public, corporate and promotional rates are eligible, except for the following
rates:
– room rates for business group or leisure bookings when the rooms are
reserved as part of a conference or trip, on a grouped account or paid
overall (except for Meeting Planner promotional offer),
– Partner rates,
– crew room rates (airlines, maritime or other),
– Accor employee rates, employees of partner companies and providers
to the Accor Group,
–TUOUR OPERATOR RATES

I stay anyway at your disposal for any further information you may required.

We look forward to welcoming you back soon at one of the Novotel hotels.

Yours sincerely,

Ettore Cavallino
General Manager