Dear aorry,
Thank you for taking the time to share your feedback from your recent visit to Andaz Pattaya Jomtien Beach. It is with customer feedback that we are able to assess our level of performance and identify areas of improvement, and we appreciate you taking the time to share your comments with us.
I was concerned to read that the room cleanliness and services did not reach the highest standards we aim for, and may I extend my sincere apologies for the inconvenience.
We greatly value your support and trust this experience will not deter you from choosing our resort on your next visit to Pattaya.
Warmest regards,
Anna Rhee, Executive Assistant Manager Rooms