Dear Resort38251852819,
Firstly, we would like to thank you for choosing Novotel Chumphon Beach Resort and Golf during your recent trip and I am grateful for your time to share your stay experience here.
Please accept our sincerest apology for the inconvenience caused regarding the unpleasant service at Front Desk as well as the room conditions. Your constructive comments were well noted and please rest assured that we will take an immediate action for further improvement.
Thank you very much again for your patronage, Please contact me personally at gm@novotel-chumphon.com should you have a future plan to visit Chumphon again so that, I will do any necessary arrangement to ensure that your stay with us will be much more comfortable and enjoyable than this time.
Kind regards,
M. Thammachote
General Manager