"สิ่งอำนวยความสะดวกที่ด... - อมารีหัวหิน

Dear P W,

I would like to thank you for choosing Amari Hua Hin as your accommodation choice as well as the time taking to share your comments with us.

The experience you went through causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you on your arrival.

Our aim and intent is to ensure all employees are totally customer-focus and all guest concerns and requests are handled quickly and efficiently. I can only reiterate our regret that we did not handle the situation in the proper manner. Kindly rest assured that appropriate training will be conducted to avoid the recurrence of such incident in the future.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you, when you next visit to Hua Hin. Meanwhile, if I can ever be of any assistance, please do not hesitate to let me know.

Sincerely yours,

Phanuphan Buasuang
General Manager