Thank you for taking the time to write about your recent stay with us.
I am very sorry to hear that the facilities and service you experienced did not meet your expectations.
Please be assured that I have personally addressed our shortcomings with the respective managers to improve our standards moving forward. Thank you again for your valuable feedback as it is only through comments like yours that we are able to monitor and fine-tune our resort operation.
My team and I are looking forward to be at your service again in the near future.
With warm regards,