Dear Pae-pea,
Thank you for taking the time to write about your recent stay with us.
I am sorry to hear that your stay with us was not to your full satisfaction.
Please be assured that I will discuss your feedback with the entire team to review and improve our service standards moving forward.
On a positive note I would like thank you for highlighting the excellent service and the very good cleanliness you experienced throughout the resort.
We are looking forward to be at your service again in a hopefully not too distant future.
With warm regards,
Christian & Team