Dear Khun Prachak21,

Greeting from The Rock Hua Hin Beachfront Spa Resort,

Thank you for taking the time to share your feedback with us at Trip Advisor.
We were very pleased to learn that you had a wonderful stay with us recently and that you enjoyed our resort and services. Total guest satisfaction is our utmost priority and thanks to your positive comment and feedback that we are able to maintain on our service standard. It's always a great pleasure reading a positive review from our valuable guest such as yours.

Again thank you for choosing us. We certainly look forward to welcoming you back to our resort on your next visit to Hua Hin.

Best Regards,
Tunnawut Chaiya - Group Resort Manager

Dear Khun tittiya,

Greeting from The Rock Hua Hin Beachfront Spa Resort,

Thank you for taking the time to share your feedback with us at Trip Advisor.
We were very pleased to learn that you had a wonderful stay with us recently and that you enjoyed our resort and services. Total guest satisfaction is our utmost priority and thanks to your positive comment and feedback that we are able to maintain on our service standard. It's always a great pleasure reading a positive review from our valuable guest such as yours.

Again thank you for choosing us. We certainly look forward to welcoming you back to our resort on your next visit to Hua Hin.

Best Regards,
Tunnawut Chaiya - Group Resort Manager

Dear F-Than,

Thank you for your recent visit at our property and sharing helpful perspective.

We are deeply sorry to hear that you did not like some of our accommodation.However, in order to have other readers better understand the matter, please allow us to further explain herewith respectively.

Concerning smell issue, may we strongly state that in general, the rest of our rooms are well-overseen and the sort of false-smell elimination always be neatly proceeded with special equipment as well as eco-substance. Besides, our housekeepers are rigidly assigned to be in charge of the cleaning and clearing smell process. However, after hearing your observation, we have seriously discussed the matter with our team and got into a particular room mentioned for arranging the thorough inspection as well as conducted a complete cleanliness. Moreover, the principle of examination has been frequently managed already, therefore please be ensured that this issue was properly addressed and it would definitely be paid extra attention so that the upcoming guest would be accommodated with our best.

With regard to cleanliness and parking, let us firmly convey that typically our housekeepers are rigidly assigned for keeping inside the room orderly spotless before releasing for the guest.Also, daily our special staff would be strictly in charge of the pool cleaning procedure with unique technique. Nevertheless, after hearing your observation, we immediately called on involved staffs for meeting and reemphasized the issue, we have also intensified the process of inspecting in this particular spot so that our upcoming clients would be definitely served and treated with our best. In terms of parking, in fact, we actually have personnel look after the site in order to convenience guest as well as conduct area traffic. However, after hearing your comment, we right away came into the place for determining the case, we discovered that our staff has been on duty as usual. We assume that once you arrived, our terms were probably assisting other clients about free parking space which might had been absent during your request. We have already discussed the matter, and an appropriate scheme has been schedule hence, please be assured that the issue was correctly addressed so that the upcoming guest would be provided with the most convenient service.


Refer to staff issue, please accept our sincerest apologies for any discomfort.In addition, please let us honestly further express that generally, all of our staffs, are profoundly taught with cultural service-minded principle, especially decency manner. Normally, our entire personnel are trained not to interrupt clients unnecessarily because privacy is our top policy. As for the time being, after hearing your viewpoint, we immediately called on the involved personnel who directly got involved the situation for seriously reprimanding and reemphasizing the certain original tradition. In conclusion, since the matter has been appropriately solved. Therefore, we are firmly confident that our upcoming guests would be warmly treated as best as we possibly can.


We look forward to welcoming you back in the future.


Regards,
The Rock Hua Hin Beachfront Spa Resort