Thank you for your recent stay at Home Phutoey River Kwai Hotspring & Nature Resort and sharing us your valuable perspective. We at Home Phutoey are extremely sorry to learn that some of our accommodation and service didn’t meet your expectations. In order to clarify your entirely raised topics and have other readers better understand the circumstance, therefore please allow us to additionally explain more information by our point of view and version respectively.
In regard to room accommodation, generally, requesting for single chalet or villa, would be set as on request basis which cannot be guaranteed in advance because it’s subject to room available upon check-in. In term of elderly guest, we strongly require advanced notification before client check-in, so that we’d be able to properly provide the most convenient zone to easily access as well as least difficulty of walking way.
Regarding smell, generally this is strictly scheduled to our daily routine for taking the process of odor elimination. In assumption, since during your staying period was under rainy season, hence it was probably the main cause of issue. Anyway, in addition to address this matter, please note that after turning on an air conditioner just for a few minutes, everything would certainly become usual. Also, we’d of course add more frequent schedule of smell examination into our main duty. By the way, according to our statistic record, about our hotspring footbath, the guest can actually soak up maximum 5 persons.
About our food, we truly realize that the issue about the cuisine is a very delicate one because each person would have extremely different favorite taste and style of food, therefore let us share our viewpoint that to provide the greatest dish, our chef always meticulously cook and daily serve fresh local food, ingredient and new produce for client. However we’d definitely keep your advice as our useful information for improvement. In term of the price, if you had slightly understood how difficult to obtain and transport the material, you would probably have had the meal very enjoyable without any concern of the price. Additionally just for a brief example, because our resort is situated far away from the main central suppler, this significantly affects to our cost and operation, besides comparing to other nearby resort with the same level category, being proven that our menu price still absolutely stand reasonable and affordable.
The Place does not look like in printed media, there are many reasons to explain this and it depends on which photo you referred to. Please understand that professional photographers also pick the shooting time in very early morning to get the best light of the day. We guarantee that all the photos are taken at the place. But could be different angles from what you normally see.
Concerning refurbishment, May we announce that according to our strong commitment, we always keep our resort vitalized, apparently we’ve been continually refurbishing some zone of our resort and have planned to build the brand new villa as well.
Price issue, this scenario is depended on such various factors. For an example, let’s say about demand and supply theory, our rooms are sold pretty well in the weekend and long-public holiday, this results being on high demand and inevitably affects to our price. Anyhow, comparing to other surrounding hotel under the same star and criteria in the same period of high season or long weekend, the travelers would exactly see our price is still evidently worth paying.
Thank you again for your useful opinion and we do hope to see you back in the future.
Home Phutoey River Kwai Resort