Dear Tongkung,

Thank you for your recent stay at River Kwai Resotel and sharing your precious perspective. We at River Kwai Resotel are always terrific to learn that our latest client had such a pleasant experience while being with us.

Thank you again for your review and we highly hope to see you back in the future.
Best regards,
River Kwai Resotel

Dear Go25297683178,

Thank you for your recent stay at River Kwai Resotel and sharing us your valuable opinion.
We at River Kwai Resotel are very regretful to learn that you did not like some of our accommodation.

Anyway, in order to clarify the matter to other readers, please allow us to take this opportunity to further explain the circumstance herewith respectively.
Concerning air conditioner, may we strongly express that in general, inspecting room facilities process is strongly assigned for our staffs routinely. As you noticed, we immediately come into the site for examining the case. Apparently we discovered that air conditioner in the room still has been functioning very smoothly after a couple minutes turning on. In regard to television, after doubling check the item, it clearly occurred that the screen and all available channel are still running normally. However, to ascertain our upcoming guest about the issue, we seriously executed the big check-up and put more frequent schedule of machine testing as well. In addition, for our guest who encounter such a defect, please feel free to get in touch with us at the front so that we would be able to address the issue in time. When the case has been totally proven, we are very delighted to offer the new room in place with FOC basis.

With regarding to room arrangement, please let us state as strong policy that we would do our best to secure client’s request once we receive the notification. As you mentioned, we right away investigated the case thoroughly. We found out that your requirement had not been sent to us, hence we evidently assumed that the communication might be failed or your bookings probably were made separately with the different names. In order to avoid the future incident, we’d like to strongly require our upcoming gust to deliberately inform us regarding additional request via email, phone or our reachable channel on social network whether the guest can easily visit our official website. By the way, in term of special request beyond the fundamental of indicated primary accommodation, we would highly strive our best to meet the guest’s requirement which will be put as on request basis and is subject to ready room upon check-in.

Thank you again for your useful review and we highly hope to see you back in the future.
Best regards,
River Kwai Resotel