Thank you for sharing your feedback about your stay at Hilton Sydney.
I was sorry to read about your experience and please allow me to convey our sincere apologies for the disappointing service you received on this occasion.
I have certainly shared you comments with the Department Managers concerned, however if you would be willing, please contact us directly at the hotel with your details so that we can investigate the matter in greater detail.
We truly value your loyalty as a HHonors Gold member and once again, I appreciate your feedback, which helps us monitor if we are meeting our guests’ needs and expectations.
I do hope we will have the privilege of serving you again at some stage in the not too distant future.
Sincerely,
Michael Bourne
General Manager