Dear Pornmalee L,
Thank you for sharing your experience while with us at Marriott Marquis Queen's Park. I am sorry to learn that your arrival was delayed. While I do not have enough details for understanding why, I can only presume that there was a delay in your room being ready for occupancy at the time of your arrival. I would hope that the team would have explained to you. Waiting in the M Club Lounge should be a comfortable experience.
I trust that you will one day return where I hope that we will have the opportunity to make amends!
Please let me know should I help you plan for this!
Thanks again!
Best regards,
Bob Fabiano
General Manager
email: robert.fabiano@marriott.com