Dear pakineel2020,
Thanks for sharing your dining experience at our Pagoda restaurant.
We have noted your constructive feedbacks, and wish to apologize most profusely for the inconveniences you encountered, we regret the circumstances and please accept my sincere apology for this regard.
Furthermore, our Director of Food and Beverage has been informed of the incident and he will personally see to it that there are no reoccurrences.
In renewing our apologies for the shortcomings you were made to experience, I remain at your disposal for any further assistance you may require; please do not hesitate to contact me directly.
Warm regards,
B. Attamana (David)
Hotel Manager