Thank you for your comment on tripadvisor and my sincere apologies for the inconvenience caused.
We have investigated and disciplined the staff concerned regarding the comment. We would like to inform you that, although we check our security measurements in the hotel on regular basis, after your complaint we once again checked the security camera in which area you stayed, including checked the record of our staff entering your room (housekeeping, room service).
Please be sure that we have taken note of your comment, an extensive and thorough investigation has been done since you have informed the hotel manager on duty. Although we didn’t find any irregularities and suspicious persons or gaps in our security system, we will additionally ensure all security procedures in the property.
Please kindly send your contact address to firstname.lastname@example.org If any new findings come up in relation to this subject, we shall inform you immediately.
In the meanwhile, if I could be of any further assistance, please contact me at any time.
Front Office Manager