Dear Pamee,

We are incredibly grateful that you took the time out to leave us a 5-Star review! we really appreciate it!

We will share your comments with our team and also we are super happy that you had a memorable experience with us.

Thank you once again, we are really looking forward to welcome you back very soon to Penthouse Bar + Grill. Please do not hesitate to contact me personally through Chatree.khumsai@hyatt.com for your next booking with us or any other inquiry I may assist you with.

Warm regards,

Chatree Khumsai,
Assistant Manager Penthouse Grill

Dear Bentheerapat,

We are incredibly grateful that you took the time out to leave us a 5-Star review! we really appreciate it!

We will share your comments with our team and also we are super happy that you had a memorable experience with us.

Thank you once again, we are really looking forward to welcome you back very soon to Penthouse Bar + Grill. Please do not hesitate to contact me personally through Chatree.khumsai@hyatt.com for your next booking with us or any other inquiry I may assist you with.

Warm regards,

Chatree Khumsai,
Assistant Manager Penthouse Grill

Dear nartnareej,

Thank you for taking time to write your comments and appreciation on TripAdvisor. We are delighted to read that you enjoyed your experience with us.

I will share your comments with the team as it motivate us to provide the best personalized service.

Thank you once again, we are really looking forward to welcome you back very soon to Penthouse Bar + Grill.

Please do not hesitate to contact me personally through Chatree.khumsai@hyatt.com for your next booking with us or any other inquiry I may assist you with.

Best regards,

Chatree Khumsai,

Assistant Manager
Penthouse Grill

Dear Beautybeautyys,

Thank you for taking time to write your comments and appreciation on TripAdvisor. We are delighted to read that you enjoyed your experience with us.

I will share your comments with the team also the kitchen side in order to maintain our quality and quantity of the food. We are super happy that you had a memorable lunch and dinner with us.

Thank you once again, we are really looking forward to welcome you back very soon to Penthouse Bar + Grill.

Best regards,

Paween Lekawat,

Assistant Outlet Manager
Penthouse Grill

Dear Kiezk2022,

First of all, Please allow me to apologize for disappointing experience at our Penthouse Grill Restaurant. We take all your comments seriously and have taken steps and actions how we can prevent such an unexpected experience from happening. We have spoken to the team regarding the sequence of service and also we started to re-train our service team in properly way about food recommendation also beverage service in order to prevent unexpected situation as you mention.

Once again, thanks for your feedback. Hope that we can do it better for your next experience.
I look to welcome you back to The Penthouse Bar and Grill in the future

Thank you and best regards,

Best Regards
Paween Lekawat
Assistant Outlet Manager