This One Star Review was expected, as customer paid for a Chiang Mai Airport to Chiang Mai city hotel transfer but expected to be provided with a transfer from Chiang Mai Airport to a hotel over 25 kilometres out of town for the same price. Customer begrudgingly paid the 600-baht surcharge asked of her, but made it very clear that she would go to the effort of putting a poor Review online (and at the same time putting into writing that it is her belief that a 5kilometre transfer should be the same price as a transfer from Chiang Mai to China!).
I do regret that Expedia and IAsia do not have one transfer price covering an unlimited distance.

Best regards,

Christopher