Dear 5 star chikila,
First of all, I would like to thank you for the compliment of the other hotel service such as clean and comfortable room and other hotel facility.
However, after I scrutinize your case regarding to your towel request, I felt sorry so much. I found out that due to our staff had little experience and tried to solve the problem by herself without consulting with our senior one. In these case, I have gave warning to her and asked her to improve on customer service. I will try to make sure that these case of incident will be not be happen again.
I sincerely hope that you will give us the other chance to stay with us again. May I offer you one night deluxe room for free as our apology expression to you. Please kindly send me an email at sanguans@gmail.com on these offers.
Hope you will understand us on the situation and give us a chance again. You are very welcome back.
Sincerely Regards,
Manager