บริการไม่ดี - โรงแรม ทริปเปิ้ล วาย

Dear Zakeriya Ahmad,

It is always our pleasure serving you as our valued guest in Triple Y Hotel. We would appreciate your feedback which could develop and improve our service for better guest experience of future stay. We sincerely apologize for your inconvenience that you confronted. Normally the hotel provides notepad and pencil in all guest rooms. They are placed on the table near the television. Moreover, the hotel set many things in the room such as 2 sets of lounge wear, a shopping bag, 2 pairs of sandals and etc. Instead of setting in-room coffee and tea, we serve brewed premium coffee, branded “Lavazza” (imported from Italy), and premium tea, branded “Dilmah” at Tuk Tuk in the lobby during the Breakfast time and the Grab time (11:30 – 20:00 hrs.). Additionally, guests can ask some tea bags for drinking in room when needed. Ironing equipment is also available all the time when required.

Yours truly,
Hotel Manager