Dear Mr Burns,
Firstly thank you for choosing the Amari Residences Bangkok for your recent visit to Bangkok. I was disappointed to hear about the issues that occured during your stay with us. With reference to the room, I appreciate your comment and you can rest assure that we have addressed the issues with Housekeeping in terms of cleanness. We duly checked everywhere to find your missing laundry, we even went through all laundry baskets, however we
Even though your experience was not entirely up to your expectations, I do hope that you will give us another opportunity in the future by staying with us. We would love to change your perception and provide you with the warm, friendly and efficient service that Amari Residences Bangkok is very proud to deliver to each of our guests. Please do feel free to contact me directly for your next visit and I will personally look after you booking.
Best regards
Ingo Domaschke
General Manager
Ingo.Domaschke@amari.com