จะไม่มาพักที่นี่อีก - โรงแรม มิวส์ แบงคอก - ออโตกราฟ คอลเล็คชั่น

Dear BlukeU,

Thank you for your recent visit to the Hotel Muse Bangkok and we really appreciate in hearing your comments for your stay, I am very sorry to hear of the shortfalls you experienced and thank you for highlighting these issues to my attention.

We are very disappointed to hear of the shortfalls you experienced with our cocktails as we do put much effort and focus into training our staffs to provide the best possible service. I sincerely apologise for the drop in service detail which is not of our usual standard, we will place more emphasis on training to ensure that our staffs are better prepared and informed of all our benefits, policies and procedures, I am sorry for the inconvenience this must have caused you and we did not perform well enough on this occasion.

We do appreciate your feedback and we are very sorry for shortcomings you experienced, I assure you that we will continue to address the points you have raised and hope in the future you may be able to consider us again and allow us the opportunity to serve you better in the future.

Sincerely,
Jean-Louis Barc
General Manager