Dear Pakwan_C,

Thank you for staying with us and sharing your recent stay feed back in Trip Advisor.

We are pleased to learn that you had enjoyed your stay and on your note regarding the Bell Man service, we have noted to our Front Office Manager to re-train the team on Anantara service standards and from guest point of view. Please accept our apologies on this.

We do look forward to welcoming you back.

Dear Jumjum 190,

Thank you for staying with us at Anantara Bangkok Sathorn and for your review in Trip Advisor.

From your note on the room was not ready at the arrival, we would like to apologize on the inconvinience that had cuased. We have done the investigation and found that our Housekeeper had been noted your problem experience from the first room, so that he was trying to ensure that the second room need to be a problem free by spending time to get the room in everything in working order. However, the communication had not been proper handling to the Front Office where we have been taking the corrective actions in order to prevent this incident to be repeated.

We do hope that you had enjoyed the rest of your stay and do hope that we would have chance to welcome you back.

Kindest regards,

Anantara Bangkok Sathorn team

Dear Khun Klaijai,

Thank you for choosing to stay with us and for your review in Trip Advisor.

We are happy to learn that you had enjoyed your stay and our Kasara Lounge view and service were impressed.

We do look forward to welcoming you back.
Kindest regards,

Pittaya
Resident Manager