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I would like to thank you for relaying your feedback of your recent stay with us and do regret that you have left our property with mixed feelings.
It is through comments such as yours that we ensure we continuously improve our services. Indeed the room category you have booked being the Premier Room is not equipped with a bathtub which we have carefully outlined in the rooms facilities descriptions on our website or on various online platforms.
I have also well noted the unfortunate variations of our standards while servicing your room which all have been addressed with the teams already.
I would be pleased to discuss further or be of service should you wish to visit us or another property of our group of hotels worldwide at the following e-mail address fjaber@anantara.com
Thank you for staying with us and sharing your recent stay feed back in Trip Advisor.
We are pleased to learn that you had enjoyed your stay and on your note regarding the Bell Man service, we have noted to our Front Office Manager to re-train the team on Anantara service standards and from guest point of view. Please accept our apologies on this.