Dear phenocalypse,
SOwasdee krub from SO/ Bangkok!
We certainly appreciate you for taking the time in writing such a detailed review to us, sharing your feedback on how your stay with us went.
It's great to hear that our Club Signature lounge and Red Oven restaurant was to your liking, and glad that you managed to enjoy the cocktails served as well!
However, I am sorry to learn that some parts of your stay fell below your expectations. Please be rest assured that we do take your feedback seriously, as we will be sure to continue our room uplifting projects which have already begun, and to also inform our team to improve their standards of service as well.
Once again, thank you for sharing your valuable feedback with us, and sincerely hope you will return to us in the near future, as we will strive to serve you even better than before.
Kind Regards from SO,
Nathapong Laorvong
General Manager