Greeting from Prom Ratchada Residence and Spa!
First of all, let me introduce myself. My name is Apapat and I am the Hotel Manager of Prom Ratchada residence.
I am truly sorry to hear that you have a bad experience in staying at our place.
Our management is aware of this incidence and we definitely do not
ignore the problem as customer satisfaction is our primary business
I was informed by the front office manager who was on duty on the night of 2nd September
that you came to inform that 1,000 Baht was missing from the drawer
in your room which you had already locked the drawer and kept the key
with you while you were out of the hotel.
At that time, our front office manager took her action by replaying CCTV during your stay and found no one entering your room except our housekeepers. So our front office manager informed our house keeping manager to examine the case. All of them insisted that they never took it as housekeepers do not have drawer keys.
After the examining process, our team informed you the result. At that time, you seem to be O.K. and did not request for further action.
We truly apologize that we could not relieve your concern and make you satisfy with our problem solving process. However, our staffs do take this problem seriously and they tried their best to solve this problem for you.
After receiving your e-mail , I have examined this case by myself and found the same answer.
To prevent this problem in the future, I already gave all staffs a warning that the highest punishment will be implemented if such case happens again in the future.
I truly hope that you can accept our apology and that you will consider our residence as your choice of stay for your next trip in Bangkok.
If there is anything at all that I can do for you to make you feel better, please do not hesitate to contact me.