Dear IceTatchakorn,

Thank you for taking the time to share your experience at The Okura Prestige Bangkok. Your feedback is much appreciated, especially so as you are a returning guest and I am always keen to hear one’s comments so that we may know where to do better and what can be improved. Ultimately, of course, with the objective to ensure a most enjoyable stay for our guests.

We receive many positive comments on the Bellman and Front Desk, among others, as can be seen from comments elsewhere on this platform, and as such it is truly unfortunate that we have given you no such impression. On the upgrade, I completely understand that, despite the fact that it is always based upon availability of a higher room category, an upgrade is usually expected anyway. Then, when the hotel is unable to provide it, due to very high occupancy for example, as was the case here during your recent stay, that this is a cause for disappointment. My apologies for this but on this occasion we really did not have a higher category room available for you.

Your comments on the breakfast are very well received and I have meanwhile shared these with our F&B team. This certainly will boost the motivation and it is great to see that our efforts are paying off.

Once again, thank you for sharing your feedback. It really is much appreciated. We look forward to the opportunity of welcoming you back to the hotel in the hopefully near future. Meanwhile, if we can be of any assistance then please feel free to contact me directly.

Kind regards,
Masaya Hasebe
Executive Assistant Manager

Dear Go13346393527,

Thank you very much for taking the time to share your experience at The Okura Prestige Bangkok. It was both a pleasure and an honour to have had you and your guests here for the event and I am delighted to have received your wonderful feedback on the hotel’s facilities and service. I have no doubt that your kind words will resonate with my colleagues and will serve as a further encouragement to continue extending service to our guests in accordance with our ‘Omotenashi’ principle. Thank you very much once again.

We look forward to the pleasure of your return to the hotel again soon. Meanwhile, we shall remain at your disposal should you require any assistance.

Best regards,
Edward E. Snoeks
General Manager

Dear Camper54226490308,

Thank you very much for taking the time to share your positive feedback about your recent stay with the TripAdvisor community! We are delighted that you had an enjoyable stay with us at The Okura Prestige Bangkok where we strive to combine Japanese efficiency with the gentleness of Thai hospitality. We are glad to hear that you appreciated the service our team extended to you. I am delighted that you enjoyed your room and its amenities.

Thank you once again for your very kind feedback and recommendations, and please do let me know directly if I may personally assist with anything. We look forward to welcoming you back to the hotel again in the hopefully near future.

With kind regards,
Edward E. Snoeks
General Manager