Dear Jintana W,
Greetings from Holiday Inn Bangkok Silom.
Thank you for your valuable feedback and for taking the time to write a comment of your experience with us.
Firstly, please accept my sincerest apology for the inconvenience which caused to you whilst staying with us. We, at Holiday Inn Bangkok Silom understand the importance of fulfilling our guest’s expectations and it concerns me greatly that you have departed our Hotel with a negative impression.
I was most concerned to read about your comment in regards to the poor service from our receptionist. Please allow me to take your comments with all its points. Please rest assured that I have personally spoken to the department who is responsible for the areas where your valuable feedback highlighted the need for improvements and accordingly they will follow up with our associates in an effort to improve our product and service standard.
I would like to thank you for choosing Holiday Inn Bangkok Silom. I hope that I will have the opportunity to welcome you back to our Hotel on your next visit to Bangkok and please contact me directly should your travel plans bring you back here. I will personally take care of the arrangement to ensure your next experience with us is a flawless one.