Dear chomiic,
Thank you for your time to share your experience on your recent visit to the Amari Watergate Bangkok. Please accept my sincere apology on behalf of the team for the inconvenience caused on your dining experience. Rest assured, will share to the respected Department Head to review with the team and ensure similar issue will not happen again in the future. I was glad to know that Khun Yui extended professional service and turned it into positive experience. Will definitely share it to her as it is always motivating for our team members knowing their hard work being acknowledged by our guests.
We look forward to welcome you in the near future and I will take care of the necessary arrangements personally.
Best regards,
Andy Sudarso
Front Office Manager