Dear tadakornnakkaew,

Thank you very much for taking the time sharing your experience following your recent stay at Amari Watergate Bangkok. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.

Your kind compliments have been passed on to my fellow Team Members.
At Amari, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation.

Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.

Yours sincerely,

Monsiri Thonglor
Assistant Front Office Manager

Dear Khun Khwanhathais3,

Thank you for taking the time to tell us about your stay at Amari Watergate Bangkok. I am disappointed to hear that your experience did not meet your expectations.

At Amari, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences.

I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel.

Yours sincerely,

Monsiri Thonglor
Assistant Front Office Manager