Dear Stefan_Zeromski,
Thank you for taking the time to share your opinion regarding our hotel; we do understand that personal taste differs between different guests and regret that our ambiance did not meet your satisfaction. Our pricing, services and amenities reflect the needs of our guests who appreciate 5-star standards in a central downtown location connected to a major shopping centre. We are pleased that you liked our 25-metre swimming pool, Jacuzzi and sun terraces. We are greatful for your comments, which have been shared with the management teams for future improvement.
Sincerely,
Christoph J Knichel
General Manager