Dear MisterBangkok
Thank you very much for sharing your recent staying experience with us. We are delighted that you have returned home safely.
Please accept our sincere apologies for your disappointment due to the renovation of our guest rooms. As you can imagine there is never a good time to renovate a busy hotel. We do try to make every effort to minimize the disruption for our guests. Unfortunately we failed in our goal this time. In addition, you will be pleased to know that a renovation program for our guest room will be completed within September, 2011 and once completed it will certainly enhance our product.
I would be pleased if we can meet up, should I be in hotel or our Front Office Manager be sit down with you for discussion during your next visit.
We are looking forward to welcome you again at Dusit Princess Srinakarin, Bangkok in the future.
Yours sincerely
Bhada Sinhaphalin
Area Director (Thailand)