Terrible end to a perfect holiday - โอ๊ควูด โฮเต็ล แอนด์ เรสซิเดนซ์ กรุงเทพ

Dear Guest,
Warm Greetings from Oakwood Hotel & Residence Bangkok!
We thank you for your valuable feedback while we also apologies for any inconvenience caused and assure you that necessary steps are being taken for the same. We apologize for the gap in communication that happened at the bar but assure you that it was not a bad attitude but misunderstanding the communication by the team. Windows are kept locked in safety reason and can be opened on guest request. The pool was closed on a temporary basis till 2nd July as we are doing the painting of the exterior facade of the hotel which is an annual 4 day plan. We look forward to welcoming you again upon your next visit to Bangkok.
Thank you and have a great day ahead,
With Warm Regards,
Kaustubh Sur
General Manager