Dear mowattana,
Thank you for taking the time to share your valuable feedback. I was pleased to hear that overall you enjoyed your stay and that you appreciated the services extended by our associates. It is a pleasure to share your warm comments with all associates.
I’ve also noted your remark on pillows provided. I apologize for any discomfort. However, we did provide the various kinds of pillows which can be on requested. Please feel free to reach me out for your future visit at phanit.pansata@hyatt.com for the arrangement. We look forward to serving you on a return visit to Grand Hyatt Erawan Bangkok.
Sincerely,
Phanit Pansata
Executive Assistant Manager – Rooms