Dear Piya L,
Thank you for taking the time to share your valuable feedback. I was pleased to hear that overall you enjoyed your stay and that our facilities as well as services met your expectations. I have noted your remark regarding your check-in experience, and have shared your comments with the team for improvement. I apologize for any discomfort. Once again thank you for choosing us. We look forward to serving you on a return visit to Grand Hyatt Erawan Bangkok.
Sincerely,
Phanit Pansata
Executive Assistant Manager – Rooms