Dear Khun eakkaponm,
Thank you very much for choosing Centra by Centara Government Complex Hotel & Convention Centre Chaeng Wattana for accommodated your trip in Bangkok. Please kindly accept our sincere apologies for any inconvenience on your last stayed with us. Please be informed that your valued comment will be passed to all department head concerning immediately to improve their service accordingly. We looking forward to welcome you back again in near future.
Best Regards,
Hotel management teams