Dear sompopos
We genuinely appreciate your feedback as it gives us the opportunity to follow up on your unpleasant experience and to ensure our service timings are up to the standards.
We regret to hear about the inconvenience experienced with the refrigerator, our team immediately took action to fix the issue accordingly. Kindly accept my sincere apologize for this unexpected issue and rest assured that we will certainly review this issue with our team to avoid similar incident in the future.
In spite of this situation, your satisfaction with the accommodation as well as the convenient location is well appreciated. And I trust that this unfortunate experience will not deter you from staying with us again. We hope you will allow us to restore your confidence by having the opportunity to welcome you back in the near future.
Kind regards,
Raphael Hirsch
General Manager