Dear ein22015,
Thank you for sharing your positive comments and feedback following your stay at Hotel Royal Bangkok @ Chinatown. We would like to apologize that some experience you have been received during your stay with us does not meet your expectation. However we will improve on that.
We all look forward to welcoming you back to us soon again.
Kind Regards,
Jimmy R.
Management Team

Dear Ningkin,

We at Hotel Royal Bangkok @ Chinatown take every guest feedback very seriously, unfortunately we have no record or recollection of any guest experience fitting into this account nor we can verify anything about your identity from your name in our records. If you were a guest in our Hotel we would like to investigate in this feedback further, please contact the Hotel so we then after can resolve this issue immediately.

With kind regards,
Jimmy R.
Management Team