Greetings from the Millennium Hilton Bangkok!
Thank you for choosing the Millennium Hilton Bangkok as your hotel during your recent visit and for taking the time to provide us with your valuable feedback.
I would like to apologize for what may have been perceived as abrupt behavior of my staff when dealing with your concerns. I would like to thank you for bringing the different issues to my attention and I already relayed your experience to our relevant Department Heads for their immediate action as I cannot accept such feedback about our property. I will do the follow up with them based on the points which were not up to your expectations and satisfaction to ensure that we will just offer a top quality service.
We are aware that your opinion of our service has been affected by the handling of your concerns and do hope that in time, you will give me the privilege to welcome you back in our property to regain your confidence.
We place great value on your custom and your continued relationship with Hilton. I look forward to welcoming you once more to Millennium Hilton Bangkok in the near future.
In the meantime, if I can be of any assistance, please do not hesitate to contact me
Director of Operations
Millennium Hilton Bangkok