Dear Mr. Glen,
Reference is made to thank you for taking time write us some good comments about our staff and room facilities via Tripadvisor recently which I'v shared them with all of my staff. But nevertheless, if there is still something that we can do better to make your stay more comfortable and memorable, please do not hesitate to let us know.
My staff and I shall look forward to welcoming you and your fiance again at Royal Suite Residence during your next visit to Bangkok shortly.
Sincerely yours,
Thanakrit Kuerkosol (Mr.)
General Manager