Dear jaruwankhan,
Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning the overall service is taking necessary action to ensure our typically high standards are retained.
We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
Thank you again for choosing to stay with us and for your time in sharing your feedback.
Best regards,
Ahmed Asim
Hotel Manager