At the outset please accept my sincere apologies for the inconvenience caused to you. I fully empathize with the situation you mentioned.

While I have shared your feedback with the concerned departments to ensure that the same does not reoccur in future. I assure you that these lapses were an exception to our normal standards and I hope you will not allow them to forever mark your impression of our hotel.Please give us an opportunity to connect.

We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. We hope to welcome you back to the hotel soon.

Ashish Joshi
mgro@rembrandtbkk.com

Thank you for your comments posted on #Tripadvisor

We are happy to know of your experience at Rang Mahal. Our endeavor is to give our patrons a memorable experience and culinary treat.

We value your feedback as this helps us a lot to constantly improve our services.

We hope to welcome you back to Rang Mahal very soon.

Warm Regards
Team Rang Mahal
rangmahal@rembrandtbkk.com

Thank you for your comments posted on #Tripadvisor

We are happy to know of your experience at Rang Mahal. Our endeavor is to give our patrons a memorable experience and culinary treat.

We value your feedback as this helps us a lot to constantly improve our services.

We hope to welcome you back to Rang Mahal very soon.

Warm Regards
Team Rang Mahal
rangmahal@rembrandtbkk.com