Dear GBflysagain,

Thank you for sharing your experience at Le Méridien Chiang Mai.

I am very happy to learn that your stay was very comfortable and the experience you shared, particularly with the outstanding service provided by our Concierge, certainly matches our customer service culture that we aim for. We strive to continuously provide exceptional services and your compliments will definitely be an encouragement to all of us here.

Apart from the above, I have also taken note of your constructive feedbacks about the breakfast service. We will continue to improve the service in this area with quality solutions and adjust manning levels to better serve our guests during the peak hours.

GBflysagain, you are correct. Le Méridien Chiang Mai, unlike most other classic Thai hotels, presents an intriguing blend of Le Méridien’s European heritage and local Lanna Era style to deliver a uniquely contemporary experience, creating a new perspective of the Northern Thai timeless chic in overall artistic styling and décor.

Once again, thank you for staying with us and we look forward to the next occasion where we can create another memorable experience with you.

Yours in hospitality,


Jitsak (Gino) Lim-Pakornkul
Hotel Manager
Le Méridien Chiang Mai

“Once we discover how to appreciate the timeless values in our daily experiences, we can enjoy the best things in life…” - Jerome K. Jerome

Dear Vokie,

Thank you so much for your kind feedback! We're happy that you enjoyed your hotel experience since the very first moment that you arrived.

Your impressions about the smooth check-in, the friendliness of the front office team, clean and comfortable rooms plus the pillow menu are very much appreciated and are being shared with our team as they are a true added inspiration for them to continue delivering the highest level of service and premium products to all our guests.

Moreover, it was such a great delight to learn that you have a fabulous stay and look forward to returning. Our entire team also can’t wait to see you back soon!

Yours in hospitality,


Jitsak (Gino) Lim-Pakornkul
Hotel Manager
Le Méridien Chiang Mai

“Work at the same time on sky, water, branches, ground, keeping everything going on an equal basis... Don't be afraid of putting on colour... Paint generously and unhesitatingly, for it is best not to lose the first impression…” - Camille Pissarro

Dear LuoCJ,

We are so happy that your events held at Le Méridien Chiang Mai were running smoothly! Thank you for your compliments, especially for the helpfulness and attentiveness of our team. This is a great testimony to the pride we take in serving each of our guests.

Thank you for your kind words about our convenient location and we are glad you were pleased with our two signature restaurants (Latest Recipe and Favola) together with the food quality and efficient service provided.

In addition, we understand your concerns with the lack of place to hang the hand towels and the design of the sink. These will be addressed and discussed in our next product development meetings. We appreciate the feedback and look forward to welcoming you back on your next trip to Chiang Mai soon.

Yours in hospitality,


Jitsak (Gino) Lim-Pakornkul
Hotel Manager
Le Méridien Chiang Mai

“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy…” - Martin Luther King, Jr.