Dear Jim M,

Thank you for your feedback of our hotel, we appreciate you taking the time to do so. I do regret that the overall experience did not meet your expectations. Your comments are very much appreciated and are being reviewed with our team.

We understand your concerns with the keycard access in the elevators. For your ease of mind, all rooms are with electronic key card access and the key card is also required to stop the elevator at your floor. These security features help ensure a safe and pleasant stay for all of our guests.

Please let us know if you would like to discuss your stay further. We hope to have the opportunity to welcome you back in the near future.

Yours in hospitality,


Jitsak (Gino) Lim-Pakornkul
Hotel Manager
Le Méridien Chiang Mai

“Nothing can bring a real sense of security into the home except true love…” - Billy Graham

Dear GBflysagain,

Thank you for sharing your experience at Le Méridien Chiang Mai.

I am very happy to learn that your stay was very comfortable and the experience you shared, particularly with the outstanding service provided by our Concierge, certainly matches our customer service culture that we aim for. We strive to continuously provide exceptional services and your compliments will definitely be an encouragement to all of us here.

Apart from the above, I have also taken note of your constructive feedbacks about the breakfast service. We will continue to improve the service in this area with quality solutions and adjust manning levels to better serve our guests during the peak hours.

GBflysagain, you are correct. Le Méridien Chiang Mai, unlike most other classic Thai hotels, presents an intriguing blend of Le Méridien’s European heritage and local Lanna Era style to deliver a uniquely contemporary experience, creating a new perspective of the Northern Thai timeless chic in overall artistic styling and décor.

Once again, thank you for staying with us and we look forward to the next occasion where we can create another memorable experience with you.

Yours in hospitality,


Jitsak (Gino) Lim-Pakornkul
Hotel Manager
Le Méridien Chiang Mai

“Once we discover how to appreciate the timeless values in our daily experiences, we can enjoy the best things in life…” - Jerome K. Jerome

Dear Vokie,

Thank you so much for your kind feedback! We're happy that you enjoyed your hotel experience since the very first moment that you arrived.

Your impressions about the smooth check-in, the friendliness of the front office team, clean and comfortable rooms plus the pillow menu are very much appreciated and are being shared with our team as they are a true added inspiration for them to continue delivering the highest level of service and premium products to all our guests.

Moreover, it was such a great delight to learn that you have a fabulous stay and look forward to returning. Our entire team also can’t wait to see you back soon!

Yours in hospitality,


Jitsak (Gino) Lim-Pakornkul
Hotel Manager
Le Méridien Chiang Mai

“Work at the same time on sky, water, branches, ground, keeping everything going on an equal basis... Don't be afraid of putting on colour... Paint generously and unhesitatingly, for it is best not to lose the first impression…” - Camille Pissarro