Dear Perawut S,
Thank you for your review and feedback. I have noted your feedback that you felt the hotel was quite old and dated, lifts were busy and the breakfast selection was limited. We are presently also working on some refurbishment plans and ideally some of our public spaces and rooms will be going in for some soft refurbishment soon.
We do have 5 lifts from the lobby to the rooms and they do get busy during the peak seasons. Our hotel is extremely well located within just a 10 minutes’ walk from the Old City and near the very popular Night Market of Chiang Mai. Our centralized location makes it ideal to explore and discover Chiang Mai and is very popular with all travelers from different parts of the world who stay with us and enjoy our services as well as use our hotel to experience Chiang Mai in its entirety. I have also shared your feedback on the breakfast variety with our Executive Chef and culinary teams and we will work on further improvements.
We really appreciate your feedback and do write to me directly on email@example.com as and when you plan your next trip. I look forward to welcoming you back to Chiang Mai and our hotel.
Sincere regards, Pamela