Dear BlueKlein,

Thank you for your review and please accept my sincere apologies for your experience at our hotel. If I could humbly request you to write me to me at pamela.ong@lemeridien.com with more details of your stay so that I am able to check on your feedback and also add on some preferences such as the bidet to your profile.

I have also noted your feedback with regards to the hotel not having a bidet for the toilet. Currently, not all our rooms have this however, this is a part of our plans to improve as we go into a hotel guest rooms soft redo program sometime this year. We will add this requirement to your profile so that we can better assign a room with a bidet for you during your next stay.

I also understand the room was dusty during your stay. Once I receive your email with your details, I will ask our Engineering team to take the room you stayed in 'Out of Service' and not allot it to any other guest to check the air conditioning for any issues.

I have also shared your feedback during breakfast with our Director of Food and Beverage and service team. Please accept my apologies again and we will make improvements.

I sincerely hope you will not let this experience mar your impression of our hotel and give us another opportunity to make amends. I look forward to hearing back from you and please do write to me directly for your next visit and allow me to handle your requirements personally. I look forward to welcoming you again to Chiang Mai.

Sincere regards, Pamela
Pamela Ong
Hotel Manager

Dear Perawut S,

Thank you for your review and feedback. I have noted your feedback that you felt the hotel was quite old and dated, lifts were busy and the breakfast selection was limited. We are presently also working on some refurbishment plans and ideally some of our public spaces and rooms will be going in for some soft refurbishment soon.

We do have 5 lifts from the lobby to the rooms and they do get busy during the peak seasons. Our hotel is extremely well located within just a 10 minutes’ walk from the Old City and near the very popular Night Market of Chiang Mai. Our centralized location makes it ideal to explore and discover Chiang Mai and is very popular with all travelers from different parts of the world who stay with us and enjoy our services as well as use our hotel to experience Chiang Mai in its entirety. I have also shared your feedback on the breakfast variety with our Executive Chef and culinary teams and we will work on further improvements.

We really appreciate your feedback and do write to me directly on pamela.ong@lemeridien.com as and when you plan your next trip. I look forward to welcoming you back to Chiang Mai and our hotel.

Sincere regards, Pamela

Pamela Ong
Hotel Manager

Dear KINGRANG,

Thank you for your kind comments as well as your feedback regarding the traffic at our hotel entrance which will help us improve the experience we offer our guests. We hope to have the chance to welcome you back soon.

Sincere regards,
Pamela Ong
Hotel Manager